What are your Shipping and Handling charges?

All our items are sent via registered post. Parcels sent within Victoria will incur a $9.95 postage and handling charge. Parcels sent to other states will incur a $11.95 postage and handling charge.

How is my order shipped?

• How: Australia Post Registered Parcel Post.
• Signature on Delivery: Yes

How long before I receive my product?

You will receive a confirmation email after your order is placed. Your order will shipped by Exotix within one business day. You should receive your order via Registered Post 1-3 business days from date of shipping in metropolitan Melbourne and Sydney. Other metropolitan cities within Australia will generally be received within 5 business days. For rural areas allow 7 business days.
What do I do if my product doesn’t arrive?

If your product does not arrive within 7 business days please contact your local Post Office to see if they are holding it for you. If they are not please contact us to look into the matter for you.

What forms of payment do you accept online?

We accept the following credit cards at Charmed by Exotix: VISA, Mastercard

Other Payment Methods?

Offline payment by credit card, direct bank deposit and bank cheque can be made over the phone by calling 9523-0933 (Monday to Friday, 9.30am – 5.00pm)

Your order will be shipped once funds have cleared.

Is it safe to purchase online?

Yes. Your information is safe with Exotix’s secure shopping cart service. When you send us your credit card information we encrypt these details to protect them from unlawful access. Encrypting these details means they cannot be read or accessed as they travel across the Internet.